Free Access No Registration Updated: 2026-06-01

Customer Support Representative Career Market Report 2026

25,444 active jobs. 2,013 companies. Median salary $33K. Data from Greenhouse, Lever, Workday, Ashby, SmartRecruiters, Workable, and 14 additional ATS sources. Last computed: 2026-06-01.

25,444
Active Job Openings
2,013
Companies Hiring
$33K
Median Salary (US)
53%
With Salary Data

About This Report

The Customer Support Representative market data on this page is updated daily from 800,000+ active job postings across 20 ATS platforms.

Greenhouse Lever Workday Ashby SmartRecruiters Workable + 14 more ATS sources

Salary: Extracted via NLP. Only USD $5K-$3M included. Skills: Named entity recognition, noise-filtered (generic soft skills excluded). Experience: Inferred from title + description. Coverage: 53% of positions include salary data.

Key Findings

Median salary: $33K in the US

Middle 50% of salaries range from $31K to $59K.

Remote roles pay 44% above the US national median

Remote-first employers competing nationally for talent. The premium reflects company quality (remote-first firms tend to be well-funded), not a work-mode bonus.

AI/LLM is the most-demanded skill at 13%

Phone Etiquette demand rose +7.5pp — fastest-growing skill

Dollartree leads hiring with 5,637 open positions

Biggest salary jump: Manager → Director (+$60K, +71%)

Salary increase: +$60K · Sample: Manager → Director

AI automation risk: medium-high (score 70/100)

Score: 70/100 · AI/LLM demand: 13% of postings

Week-over-week changes reflect dataset expansion, not market surge

Recent growth in tracked postings is from adding new data sources, not a one-week hiring boom. Interpret trend data with this in mind.

Salary by Experience Level

LevelJobsP25MedianP90
Senior114$31K$32K$55K
Junior58$43K$50K$75K
Manager29$70K$84K$146K
Entry-Level24$26K$27K$36K
Mid-Level22$42K$58K$104K
Lead17$33K$44K$140K
Director6$15K$144K$174K

What jumps out

Manager → Director: +$60K (71%) — the biggest single-step increase. The salary curve is back-loaded: the largest raises come at transitions where scope changes from executing tasks to owning outcomes, or from owning outcomes to shaping architecture across teams.

Salary by Country

CountryJobsMedianCurrency
United States687$33KUSD
Remote25$48KUSD
Canada24$37KUSD
United Kingdom17$31KUSD
Philippines5$62KUSD

Work Mode

ModeShare
On-Site0.9%
Remote4.6%
Hybrid0.5%

~80% of postings do not specify work mode. Figures show only positions where it is explicitly stated.

Top Skills in Demand

AI/LLM
13%
Bilingual
8%
Phone Etiquette
8%
Spring
5%
Customer Success
4%

Skills on the Rise

Phone Etiquette ↑+7.5ppSpring ↑+5.2pp

Declining in Demand

Customer Service ↓-81.5ppAttention to Detail ↓-12.9ppMental Health ↓-12.2ppHousekeeping ↓-11.8ppExcel ↓-9.5pp

Top Companies Hiring

CompanyOpeningsShare
Dollartree5,63722.2%
Dominos2,2648.9%
Wawa1,1494.5%
Uhaul1,0033.9%
Circlek8113.2%
morphius5922.3%
Cnx3601.4%
Publicstorage3251.3%

Top Countries by Job Volume

CountryJobs
United States14,638
Canada595
Remote410
India315
Philippines295
United Kingdom277
Mexico131
Germany127

Education Requirements

LevelSharePositions
Associate Degree35.7%1,785
Master's Degree3.3%164
Bachelor's Degree1.5%77
High School / GED0.1%7
MBA0.1%4
PhD / Doctorate0.0%1

Certifications

All certifications below 1% threshold. Certifications carry minimal weight in this profession's hiring decisions.

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