Free Access No Registration Updated: 2026-06-01

Call Center Agent Career Market Report 2026

783 active jobs. 279 companies. Median salary $45K. Data from Greenhouse, Lever, Workday, Ashby, SmartRecruiters, Workable, and 14 additional ATS sources. Last computed: 2026-06-01.

783
Active Job Openings
279
Companies Hiring
$45K
Median Salary (US)
62%
With Salary Data

About This Report

The Call Center Agent market data on this page is updated daily from 800,000+ active job postings across 20 ATS platforms.

Greenhouse Lever Workday Ashby SmartRecruiters Workable + 14 more ATS sources

Salary: Extracted via NLP. Only USD $5K-$3M included. Skills: Named entity recognition, noise-filtered (generic soft skills excluded). Experience: Inferred from title + description. Coverage: 62% of positions include salary data.

Key Findings

Median salary: $45K in the US

Middle 50% of salaries range from $40K to $126K.

Remote roles pay 6% above the US national median

Remote-first employers competing nationally for talent. The premium reflects company quality (remote-first firms tend to be well-funded), not a work-mode bonus.

Bilingual is the most-demanded skill at 14%

Upselling demand rose +3.5pp — fastest-growing skill

luxurybathtechnologies leads hiring with 46 open positions

Biggest salary jump: Manager → Director (+$81K, +82%)

Salary increase: +$81K · Sample: Manager → Director

AI automation risk: medium-high (score 70/100)

Score: 70/100 · AI/LLM demand: 12% of postings

Week-over-week changes reflect dataset expansion, not market surge

Recent growth in tracked postings is from adding new data sources, not a one-week hiring boom. Interpret trend data with this in mind.

Salary by Experience Level

LevelJobsP25MedianP90
Junior14$37K$44K$93K
Manager8$77K$99K$152K
Entry-Level6$39K$42K$42K
Senior6$60K$76K$126K
Mid-Level4$65K$73K$80K
Director4$180K$180K$180K
Lead3$39K$39K$117K

What jumps out

Manager → Director: +$81K (82%) — the biggest single-step increase. The salary curve is back-loaded: the largest raises come at transitions where scope changes from executing tasks to owning outcomes, or from owning outcomes to shaping architecture across teams.

Salary by Country

CountryJobsMedianCurrency
United States47$45KUSD
Canada8$46KUSD
Remote5$48KUSD

Work Mode

ModeShare
On-Site2.6%
Remote11.4%
Hybrid2.2%

~80% of postings do not specify work mode. Figures show only positions where it is explicitly stated.

Top Skills in Demand

Bilingual
14%
AI/LLM
12%
Salesforce
7%
Upselling
4%
Phone Etiquette
3%

Skills on the Rise

Upselling ↑+3.5ppPhone Etiquette ↑+3.1pp

Declining in Demand

Customer Service ↓-42.5ppExcel ↓-13.8ppJournalism ↓-11.4ppAttention to Detail ↓-8.1ppScheduling ↓-7.2pp

Top Companies Hiring

CompanyOpeningsShare
luxurybathtechnologies465.9%
Wnsglobalservices162.0%
bciacrylic162.0%
Jobsforhumanity151.9%
Alphabeinsight141.8%
Bcforward131.7%
Integratedresources131.7%
Ironmountainsolutions121.5%

Top Countries by Job Volume

CountryJobs
United States277
Remote44
South Africa20
Germany19
Philippines18
Canada16
Mexico15
Greece10

Education Requirements

LevelSharePositions
Associate Degree61.5%300
Master's Degree10.9%53
Bachelor's Degree4.9%24
High School / GED1.2%6
MBA0.2%1
PhD / Doctorate0.2%1

Certifications

All certifications below 1% threshold. Certifications carry minimal weight in this profession's hiring decisions.

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