Free Access No Registration Updated: 2026-06-01

Help Desk Technician Career Market Report 2026

1,169 active jobs. 473 companies. Median salary $62K. Data from Greenhouse, Lever, Workday, Ashby, SmartRecruiters, Workable, and 14 additional ATS sources. Last computed: 2026-06-01.

1,169
Active Job Openings
473
Companies Hiring
$62K
Median Salary (US)
67%
With Salary Data

About This Report

The Help Desk Technician market data on this page is updated daily from 800,000+ active job postings across 20 ATS platforms.

Greenhouse Lever Workday Ashby SmartRecruiters Workable + 14 more ATS sources

Salary: Extracted via NLP. Only USD $5K-$3M included. Skills: Named entity recognition, noise-filtered (generic soft skills excluded). Experience: Inferred from title + description. Coverage: 67% of positions include salary data.

Key Findings

Median salary: $62K in the US

Middle 50% of salaries range from $51K to $108K.

ITIL is the most-demanded skill at 26%

R demand rose +6.2pp — fastest-growing skill

Krgtechnology leads hiring with 29 open positions

Biggest salary jump: Senior → Lead (+$35K, +50%)

Salary increase: +$35K · Sample: Senior → Lead

AI automation risk: medium-high (score 70/100)

Score: 70/100 · AI/LLM demand: 18% of postings

Week-over-week changes reflect dataset expansion, not market surge

Recent growth in tracked postings is from adding new data sources, not a one-week hiring boom. Interpret trend data with this in mind.

Salary by Experience Level

LevelJobsP25MedianP90
Senior21$63K$70K$108K
Mid-Level14$45K$62K$88K
Junior13$48K$58K$80K
Manager11$80K$110K$150K
Lead5$75K$105K$117K

What jumps out

Senior → Lead: +$35K (50%) — the biggest single-step increase. The salary curve is back-loaded: the largest raises come at transitions where scope changes from executing tasks to owning outcomes, or from owning outcomes to shaping architecture across teams.

Salary by Country

CountryJobsMedianCurrency
United States74$66KUSD

Work Mode

ModeShare
On-Site4.4%
Remote4.6%
Hybrid2.9%

~80% of postings do not specify work mode. Figures show only positions where it is explicitly stated.

Top Skills in Demand

ITIL
26%
AI/LLM
18%
ServiceNow
11%
Azure
8%
R
6%
Linux
6%
TypeScript
5%
Adobe Creative Suite
5%
iOS
5%
Quality Assurance
4%
PowerShell
4%
Android
4%

Skills on the Rise

R ↑+6.2ppAdobe Creative Suite ↑+4.6ppiOS ↑+4.6ppQuality Assurance ↑+4.2ppPowerShell ↑+3.9pp

Declining in Demand

Customer Service ↓-26.5ppJournalism ↓-13.3ppAttention to Detail ↓-9.1ppChange Management ↓-7.0ppAdaptability ↓-5.3pp

Top Companies Hiring

CompanyOpeningsShare
Krgtechnology292.5%
Gdit272.3%
Msxinternational252.1%
Leidos242.1%
Cgsfederal201.7%
Unisys201.7%
tabby191.6%
Two95 International Inc151.3%

Top Countries by Job Volume

CountryJobs
United States424
India72
Remote49
United Kingdom37
Philippines32
Australia19
Malaysia18
Hungary18

Education Requirements

LevelSharePositions
Associate Degree59.6%469
Master's Degree16.1%127
Bachelor's Degree9.5%75
MBA0.1%1
PhD / Doctorate0.1%1
High School / GED0.1%1

Certifications

ITIL (34%)CompTIA (17%)CompTIA Security+ (4%)CompTIA A+ (4%)CCNA (3%)CompTIA Network+ (2%)PMP (2%)

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